Bulgaria Air - National Carrier 
COVID-19
Baggage Allowance on Bulgaria Air Flights
All passengers of Bulgaria Air are entitled to free carriage of cabin baggage and checked baggage (in the luggage compartment of the airplane) depending on the chosen tariff. Free allowances for pieces and weight of baggage may vary depending on the travel class (business or economy) and the tariff on which the ticket has been issued. Baggage transportation on regular lines also conforms to some general rules and the policy of Bulgaria Air, which you should consider.
Baggage policy on flights operated by Bulgaria Air
Bulgaria Air introduces rules for baggage carriage on its destinations for all tickets, issued after May 2, 2011. The PIECE CONCEPT system is based on the quantity, weight and dimensions of the checked-in baggage.
Tariffs without checked baggage
Each passenger who bought a ticket in a tariff that includes only a hand baggage carriage, is allowed to transport in the cabin free baggage allowance as follows:
| Class of service | Allowance for free of charge baggage |
|---|---|
| Economy class | 1 piece hand baggage up to 10 kg and dimensions 55x40x23 cm (total length up to 118 cm)* and 1 personal item/laptop bag |
Fees for checked baggage carriage
- First piece of checked baggage up to 23 kg and up to 158 cm *:
- Domestic flights – EUR 15 in direction
- International flights – EUR 20 in direction**
- For travel to/from Dubai - EUR 30 one way
In case of heavier, above volumes or additional piece of checked baggage, the standard conditions of Bulgaria Air apply.
Checked baggage can be purchased before the flight at the airport or through the issuer of the ticket.
The amount paid for checked baggage for tickets issued at a fare without checked baggage is non-refundable.
Possession of CCB Club card, Visa Platinum card from CCB, co-branded card from CCB and Bulgaria Air, and FLY MORE gold card does not entitle free checked baggage on tariff without baggage.
*The maximum allowed volume is the sum of the external length, height and width of the baggage/l+h+w/.
**For travel from London – 20 GBP, from Zurich – 20 CHF, from Tel Aviv – 20 USD in direction.
When traveling from any of the Greek destinations (Thessaloniki, Athens, Rhodes, Corfu or Heraklion) checked baggage or oversize baggage can be requested only through the ticket issuer or through the Customer Service Center by email at callfb@air.bg or phone +359 2 40 20 400.
Tariffs with checked-in baggage
Each passenger who bought a ticket in a tariff that includes checked baggage, is allowed to transport in the luggage compartment of the airplane free baggage allowance as follows:
International and Domestic flights
| Class of service | Allowance for free of charge baggage |
| Business class | 2 pieces hand baggage with a total weight up to 15 kg (dimensions 55x40x23cm each) and 1 personal item/laptop bag 2 pieces checked baggage, up to 32kg and 158 cm* each |
| Economy class | 1 piece hand baggage up to 10 kg and dimensions 55x40x23 cm (total length up to 118 cm)* and 1 personal item/laptop bag 1 piece checked baggage up to 23 kg and up to 158 cm* |
Exceptions
| Gold card FLY MORE | 2 pieces of 23 kg and up to 158 cm each** |
| For tickets paid with VISA Platinum card by CCBank | 2 pieces of 23 kg and up to 158 cm each** |
| For tickets paid with co-branded card Bulgaria Air / CCBank | 2 pieces of 23 kg and up to 158 cm each** |
| For members of the ‘CCB Club’ programme- free checked-in baggage | 2 pieces of 23 kg. Third piece is charged as third excess baggage** |
| Seamen | 2 pieces of 23 kg and up to 158 cm each*** |
| Infants 0-2 years of age | If the fare of theticket of the adult who is accompanying the baby allows 1 piecechecked baggage up to 23 kg, the baby is entitled to 1 piece checked baggage up to 10 kg. Transportation of baby carriages is free of charge, but it is mandatory to hand them over/to receive them immediately before embarkation / disembarkation of the aircraft. The aviation company shall not be responsible for damages resulting from transportation on baggage belts, in case the carriage has not been handed over/received at the aircraft. |
* The maximum allowed volume is the sum of the external length, height and width of the baggage/l+h+w/. The passenger may carry more than the free of charge baggage allowance for an additional fee. Third piece is charged as third excess baggage.
** If your tickets are paid in the company's website, as well as in the cases of: possession of gold card FLY MORE, membership in CCB Club, or tickets paid with co-branded card from CCB and Bulgaria Air or Visa Platinum card from CCB you need to contact us by phone +359 2 4020 400 or e-mail callfb@air.bg to reissue the ticket entitled to free 2 pieces of luggage.
*** In order to take advantage of our conditions for the transportation of seamen, the ticket must be issued at a special seaman fare. For more information and reservations, please contact the Customer Service Center at +359 2 4020 400 or e-mail callfb@air.bg , any of the Bulgaria Air offices or through the travel agent network.
Possession of card CCB Club, Visa Platinum CCB, co-branded card from CCB and Bulgaria Air, and Gold Card FLY MORE does not entitle the additional free checked baggage on tariff without luggage.
The right to two pieces of luggage for holders of Gold Card FLY MORE and CCB Club and tickets paid with co-branded card CCB and Bulgaria Air and Visa Platinum card from CCB is only on flights where the operating carrier is Bulgaria Air.
Excess baggage fees – International flights
| Baggage weight between 23 kg and 32 kg | EUR 50 |
| Baggage dimensions between 158 cm and 203 cm Baggage dimensions between 203 cm and 280 cm | EUR 70 EUR 100 |
| Extra piece – second bag up to 23 kg x 158 cm | EUR 50 |
| Extra piece – third bag up to 23 kg x 158 cm | EUR 100 |
For travel from London the indicated fares are respectively 50/70/100 GBP, from Zurich 50/70/100 CHF, from Tel Aviv 50/70/100 USD.
When traveling from any of the Greek destinations (Thessaloniki, Athens, Rhodes, Corfu or Heraklion) addional piece of checked baggage or oversize baggage can be requested only through the ticket issuer or through the Customer Service Center by email at callfb@air.bg or phone +359 2 40 20 400.
Excess baggage fees – Domestic flights
| Baggage weight between 23 kg and 32 kg | EUR 20 |
| Baggage dimensions between 158 cm and 203 cm Baggage dimensions between 203 cm and 280 cm | EUR 30 EUR 40 |
| Extra piece – second bag up to 23 kg up to 158 cm | EUR 20 |
| Extra piece – third bag up to 23 kg up to 158 cm | EUR 50 |
Baggage with weight over 32 kg may only be carried as cargo.
In case the ticket entitles a free carriage of 2 pieces of checked baggage and the passenger carries 3 pieces of checked baggage - the third luggage is in the category " Extra piece – second bag up to 23 kg up to 158 cm".
Special categories of baggage
| Sport equipment | Transportation of sport equipment is not included in the quota of checked baggage. It is charged as an extra piece of checked baggage EUR 50 in direction. The equipment must be of maximum weight and dimensions 23 kg and 203 cm* Exception: Free carriage of 1 piece of ski / snowboard equipment for all flights operated by Bulgaria Air. |
| Bicycles | Accepted for carriage in special packaging (cardboard or a special case). Maximum size of package 160 х 90 х 25 cm This service requires pre-confirmation in the reservation. International flights: EUR 70 in direction. Domestic flights: EUR 30 in direction. |
| Firearms | Carriage of firearms and ammunition is carried out according to the requirements of the International Air Transport Association /IATA/. It is not confirmed on codeshare flights of Bulgaria air. Carriage of firearms and ammunition other than sport weapons and ammunition is prohibited. In some cases, carriage of firearms and ammunition for hunting and sporting purposes may be permitted. The passenger should contact Bulgaria Air and provide information on the type of weapon, its serial number and the ammunition, which will be entered into the reservation system. All firearms and ammunition will be accepted only as baggage and must be transported in the luggage compartment of the airplane and under no circumstances in the passenger cabin. They must be suitably packed separately and the weight of the ammunition should not exceed 5 kg. The passenger should have all documents required by law and regulations applicable to carriage for the particular state. Bulgaria Air reserves the right to deny carriage of firearms and ammunition.
Hunting rifles and cartridges are regarded as one piece of registered baggage and are charged with one-time fee for service. This type of baggage is not included in the free allowance and the fee is applied regardless of whether the passenger has other checked-in baggage. |
| Pets in the passenger cabin /PETC/ | Only dogs and cats are accepted. Bulgaria Air does not accept for carriage live animals to and from Great Britain. If travelling with an animal /dog or cat/, please be advised to contact the airline at the time of purchase of your ticket, because if there is no request in advance, the carriage of the animal may be refused. Maximum weight of pet and cage – up to 8 kg. For flights FB1431/1432 to/from Paris, where operator is Air France, the maximum weight is 6 kg. Maximum dimensions of the cage – 48 x 35 x 22 cm. Not included in the free baggage allowance. A fee of EUR 60 applies. Passengers wishing to travel with pets (dog or cat) must read the following instructions and keep all the conditions of Regulation 576/2013 |
| Pets in the hold /AVIH/ | Only dogs and cats are accepted. Bulgaria Air does not accept for carriage live animals to and from Great Britain. If travelling with an animal /dog or cat/, please be advised to contact the airline at the time of purchase of your ticket, because if there is no request in advance, the carriage of the animal may be refused. No limitation in the weght of the animal. Maximum dimensions of the container – 110 x 65 x 70 cm. Not included in the free baggage allowance. - At the weight of the animal and container up to 32 kg - EUR 100 in direction - At the weight of the animal and container over 32 kg - EUR 140 in direction Exceptions: - Animals weighing over 32kg together with the container are not accepted for carriage to / from Brussels. - Fightng and dangerous breeds are accepted for carriage only as cargo (example: American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier, Bull Terrier, American Bulldog, Dogo Argentino, Karabash (Kangal), Anatolian Shepherd Dog, Caucasian Ovcharka (Caucasian Shepherd Dog), Rottweiler, Rhodesian Ridgeback,Doberman, Cane Corso, etc.). Conditions of carriage of live animals in the aircraft hold /AVIH/
|
| Products of animal origin | The import of products of animal origin to the European Union is subject to strict procedures for veterinary and sanitation control. Due to the risk of introducing diseases to the European Union via products of animal origin containing pathogens and causing infectious diseases in animals, the import to the European Union of meat, meat products, milk and dairy products for personal consumption is prohibited. Exceptions are allowed for the following categories of products:
Other quantities of meat and meat products and milk and dairy products may be imported by passengers to the Community only if they:
Meat and meat products and milk and dairy products that do not comply to these rules should be delivered upon arrival at the border for disposal ex officio. The failure to declare such products may result in imposition of a fine or criminal charges. Passengers are entitled to import foods of animal origin other than: meat and meat products and milk and dairy products of weight up to 1 kg, with no requirement for delivery for inspection. |
*The maximum allowed volume is the sum of the external length, height and width of the baggage /l+h+w/.
**Instructions for pets transportation
Damaged baggage
In case of damaged baggage or partial loss of the contents of the baggage you must report upon your arrival to the ‘Baggage Claim’ department at the respective airport and before passing the customs control, where a Damage Report will be prepared.
For the purpose of clarification, the procedure for repair of your damaged baggage requires you to submit a written inquiry by mail to the airline (Bulgaria Air,Complaints and Claims Department,1 Brussels Blvd. Sofia 1540 Bulgaria) or by e-mail: lf@air.bg. You need to submit a scanned Damage report, within 7 days of issuance of the Damager report.
Claims must be accompanied by the following original / scanned documents:
- Damage Report;
- Statement on impossibility of repairs;
- Boarding pass(es);
- Baggage tag(s);
- Bank account / IBAN / SWIFT CODE;
- Claim.
For partner flights involving Bulgaria Air and other partner airlines, other luggage conditions may apply.
Delayed/lost baggage
In case of delayed / lost baggage you must report upon your arrival to the ‘Baggage Claim’ department at the respective airport and before passing the customs control, where a Property Irregularity Report – PIR will be prepared.
You are kindly requested to send your WRITTEN CLAIM accompanied by the required original documents by registered mail with return receipt to the address shown herein below or to the e-mail: lf@air.bg within 21 of issuance of the Property Irregularity Report - PIR.
Claims must be accompanied by the following original documents:
- Property Irregularity Report - PIR;
- Boarding passes;
- Baggage tag(s);
- Receipt for excess baggage fee paid (if any);
- Bank account / IBAN / SWIFT CODE;
- Claim.
Address of Bulgaria Air aviation company: Bulgaria Air, Complaints and Claims Department, 1 Brussels Blvd., Sofia, 1540, Bulgaria.
**For travel from London – 20.00 GBP , from Zurich – 20 CHF, from Tel Aviv – 20 USD in direction.
