Opportunitiesfor your travel

In relation to the cancelled epidemic situation in the Republic of Bulgaria, Bulgaria Air suspends the extension of its COVID-19 policy as of May 1, 2022.

1. If you would like to postpone your trip:
You can do this according to the standard terms of the fare at which you purchased your ticket.

For open tickets with flights until April 30, 2022 the provided flexible possibilities remain valid, according to the valid COVID-19 airline policy until April 30, 2022:

• The ticket needs to be reissued within its validity period (one year from the issue date).
• You can select new travel dates within the ticket validity period (one year from the date of issue).
• There may be a surcharge up to a higher rate if the date or destination changes.

2. In case your flight is cancelled:

We offer you the following options:

• Leaving the ticket with open dates
• Change of the destination on the direct flights of Bulgaria Air (in case of change of a domestic ticket for a new trip on international routes, it should be done with additional payment of the difference in the final price)
• Companion (new ticket) of the same value as the original ticket
• Free name change (ticket transfer)

Terms of Use:
• You need to inform us of your decision no later than 24 hours before the original (cancelled) flight by contacting the ticket issuer.
• The ticket must be reissued within its validity period (one year from the date of issue).
• You can select new travel dates within the ticket validity period (one year from the date of issue).
• In the event that the options provided to use the amount of your ticket are not applicable to you, you have the right to a refund.
HERE you can get acquainted with your rights as a passenger.

For questions about the above options in points 1 and 2, as well as if you need assistance, you should contact the issuer of your ticket:

• For tickets purchased through the Bulgaria Air website and mobile application - to the Customer Service Center
• For tickets purchased through our office - to the respective office, ticket issuer
• For tickets purchased through a travel agency - to the respective agency, the issuer of the ticket

Thank you for trusting us for your safe and secure flight.

The Bulgaria Air team


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