Attention Flexible options for your trip with Bulgaria Air. More information here:

In the dynamic situation in connection with the distribution of Covid-19, Bulgaria Air takes maximum care of each of its passengers, providing a number of flexible opportunities for your planned trip. Here you can meet them. 

1. If you would prefer to postpone your trip, we provide you the following options for flight until 31.05.2021:

Once you can change for free:

  • The travel date 
  • The destination - from any direct flight of "Bulgaria Air"

Also:

  • Name change (provide the ticket to another person), for a fee of 50 euros

Terms of Use:

  •  You need to notify your ticket issuer of the decision to postpone your trip for up to 24 hours before departure of the flight, in order not to be considered as a no show passenger. Changes of tickets for no show passenger will be made under the original terms of the ticket.
  • The ticket must be reissued within its validity period (one year from the date of issue). In case you have not been able to specify new travel dates within the set deadline, you can contact your ticket issuer and extend its validity for another year, for a fee of EUR 5 for domestic flights and EUR 10 for international flights.
  • You can select the new travel dates until the end of 2021 at a later stage.
  • There may be a surcharge up to a higher fare, subject to availability of the flight for the new date or destination. 

2. In case your flight is cancelled:

We offer you the following options:

  • Leave the ticket with open dates
  • Change of the destination - at a choise of any Bulgaria Aie direct flights
  • If you want to travel with a companion - his ticket will be at the same value as the original ticket
  • Free name change (provide the ticket to another person)

As an additional bonus to your ticket, you also receive one of the following additional services for flights operated by Bulgaria Air:

  • 1 piece of checked baggage up to 23 kg.
  • Choice of a seat with more space
  • Transportation of a pet
  • Transportation of an unaccompanied child 

Terms of Use:

  • You need to inform us of your decision no later than 24 hours before the original (cancelled) flight by contacting the ticket issuer.
  • The ticket must be reissued within its validity period (one year from the date of issue). In case you have not been able to specify new travel dates within the set deadline, you can contact the issuer of your ticket and extend its validity for another 1 year, completely free of charge.
  • You can select the new travel dates until the end of 2021 at a later stage.

In case the options provided to use your ticket are not applicable to you, you have the right to a refund. HERE you can get familiar with your rights as a passenger.

If you have any questions about the above options 1 and 2, as well as if you need assistance, you should contact the ticket issuer :

  •  For tickets purchased through the Bulgaria Air website and mobile application - to our Customer Service Center
  •  For tickets purchased through any of our offices in Bulgaria or abroad - to the respective office, which issued the ticket 
  •  For tickets purchased through a travel agency - to the agency, which issued the ticket


    Thank you for trusting us for your safe and secure flight.

    The Bulgaria Air team