Attention Flexible options for your trip with Bulgaria Air. More information here:

Safety Measures


The national carrier Bulgaria Air operates in accordance with all recommendations of the health authorities, and the introduced measures fully comply with the announced recommendations of the European Union. The airline has established the necessary organization to provide a distance of 1.5 meters between passengers. For times when this is not possible, the EU recommends that passengers wash their hands more often. For this purpose, hot water, soap and disinfectants are provided on board.

 

Wearing masks during Bulgaria Air flights is mandatory.

 

Offering a safe and comfortable flight has always been the number one task and priority of the national carrier Bulgaria Air. That is why the airline has introduced special measures to ensure a safe flight for all passengers.

 

With prevention in mind, everyone on board Bulgaria Air flights must wear personal protective mask at all times. As of 18.03. on flights operated by the National Carrier, only bottled mineral water is provided.

 

The cabin crews of the national carrier must be serving the passengers, wearing sanitary gloves. The pilot also wears protective masks and gloves, although he has no direct contact with the passengers. In addition, the airline's cabin crews are aware of all the recommendations of the World Health and International Aviation Authorities and are specially trained to act if a case of coronavirus COVID-19 is detected on board.

 

The hygienic requirements for cleaning the planes are even stronger. Before and after each flight, the passenger compartment and toilets are cleaned very thoroughly with special detergents. Hot water, soap and disinfectants are provided in the toilets of the airline's aircraft. Air quality in the aircraft is guaranteed by special HEPA filtration systems, which ensure constant circulation of heat-treated air to over 200 degrees, limiting the possible spread of any contamination by air. From the beginning of November, in addition to the previous disinfection with certified preparations and to provide its passengers with the highest degree of protection and comfort when traveling, before each flight the premises in the aircraft will be treated with a specially designed system with ultraviolet rays (UV) - Honeywell UV Cabin System II. The technology has been proven to kill all viruses and bacteria from smooth surfaces.

 

Amid the current coronavirus situation, touching various surfaces in public places is not recommended, so online check-in is available for all passengers resulting in quick and convenient check-in process. Hot water, soap and disinfectants are provided on board. The airline observes the necessary organization to ensure distance between passengers.

 

The national carrier has reduced some of its flights to countries with travel restrictions, continuing to operate to most of its destinations to enable Bulgarians caught in the pandemic abroad to return safely to their homeland.

 

Bulgaria Air appeals and welcomes all measures taken by the authorities to prevent the spread of coronavirus and calls on passengers to be responsible for their own health and the health of their loved ones and to travel only when necessary. For all of them, the airline has taken all possible measures to ensure a safe and comfortable flight.

 Here you can find up-to-date information about the possibilities or the introduced requirements for travel to the destinations with direct flights of Bulgaria Air.


  • The requirement for quarantine upon entry into Greece is abolished

    As of April 19, 2021, the requirement for quarantine upon arrival from Bulgaria to Greece is abolished.See more here:

    See more
  • Important information for travelers to and through the Netherlands

    See full requirements here:

    See more
  • Important information for travelers to Germany

    According to the regulations of the local authorities in Germany, in force until May 12, 2021. certain requirements for entry from Bulgaria to Germany have been introduced.

    See more
  • Updated: Important information for all travelling to Cyprus

    Learn more about the measures for prevention of the spread of COVID-19, taken by the government of the Republic of Cyprus here.

    See more
  • Current information for travelers to the Czech Republic

    From March 29, 2021. new requirements for entry into the Czech Republic enter into force. See more here:

    See more
  • Current information on the regime of entering and passing through the UK

    The UK government is introducing new measures to enter and passing through the country. More information here:

    See more
  • Current information for travelers to Austria

    The full text can be found here.

    See more
  • Flights to / from Israel are resumed

    From March 25, 2021, Bulgaria Air resumes its regular flights between Sofia and Tel Aviv.

    See more

In the dynamic situation in connection with the distribution of Covid-19, Bulgaria Air takes maximum care of each of its passengers, providing a number of flexible opportunities for your planned trip. Here you can meet them. 

1. If you would prefer to postpone your trip, we provide you the following options for flight until 31.05.2021:

Once you can change for free:

  • The travel date 
  • The destination - from any direct flight of "Bulgaria Air"

Also:

  • Name change (provide the ticket to another person), for a fee of 50 euros

Terms of Use:

  •  You need to notify your ticket issuer of the decision to postpone your trip for up to 24 hours before departure of the flight, in order not to be considered as a no show passenger. Changes of tickets for no show passenger will be made under the original terms of the ticket.
  • The ticket must be reissued within its validity period (one year from the date of issue). In case you have not been able to specify new travel dates within the set deadline, you can contact your ticket issuer and extend its validity for another year, for a fee of EUR 5 for domestic flights and EUR 10 for international flights. 
  • You can select the new travel dates until the end of 2021 at a later stage.
  • There may be a surcharge up to a higher fare, subject to availability of the flight for the new date or destination. 

2. In case your flight is cancelled: 

We offer you the following options:

  • Leave the ticket with open dates
  • Change of the destination - at a choise of any Bulgaria Aie direct flights
  • If you want to travel with a companion - his ticket will be at the same value as the original ticket
  • Free name change (provide the ticket to another person)

As an additional bonus to your ticket, you also receive one of the following additional services for flights operated by Bulgaria Air:

  • 1 piece of checked baggage up to 23 kg.
  • Choice of a seat with more space
  • Transportation of a pet
  • Transportation of an unaccompanied child 

Terms of Use:

  • You need to inform us of your decision no later than 24 hours before the original (cancelled) flight by contacting the ticket issuer.
  • The ticket must be reissued within its validity period (one year from the date of issue). In case you have not been able to specify new travel dates within the set deadline, you can contact the issuer of your ticket and extend its validity for another 1 year, completely free of charge.
  • You can select the new travel dates until the end of 2021 at a later stage.

In case the options provided to use your ticket are not applicable to you, you have the right to a refund. HERE you can get familiar with your rights as a passenger.

If you have any questions about the above options 1 and 2, as well as if you need assistance, you should contact the ticket issuer :

  •  For tickets purchased through the Bulgaria Air website and mobile application - to our Customer Service Center
  •  For tickets purchased through any of our offices in Bulgaria or abroad - to the respective office, which issued the ticket 
  •  For tickets purchased through a travel agency - to the agency, which issued the ticket 


    Thank you for trusting us for your safe and secure flight. 

    The Bulgaria Air team