Agency Helpdesk Expert

Ref.No: 009, Deadline for submission of documents: 31-01-2024

Description and requirements:

Does aviation appeal to you?


If flying suits you but you feel grounded, now is your chance to become part of the aviation industry.


As a national carrier, Bulgaria Air is a proven leader among full service airlines operating from Sofia. With more than 20 years in the dynamic world of aviation, Bulgaria Air continues to fulfill its mission of providing air transport under the best conditions for its passengers.


We are currently expanding our Agency helpdesk team and you are invited

for the challenging and rewarding role of Agency Helpdesk expert.


If you want to know aviation from the inside out, applynow and give your career a flying start! Accept the opportunity to learn and gain experience in one of the key commercial functions in the airline.



As a part of Agency Helpdesk team, you will be at the heart of the realization of our B2B commercial strategy with a critical role:

  • supports the activities of travel agencies
  • responds by email to inquiries from travel agencies
  • analyzes problems and weaknesses of current products and makes suggestions for the purchase of new ones
  • testing new products before releasing them for widespread use
  • implementing new products in the reservation system related to improving the customer experience



Competencies and qualifications required:


  • IATA certificate
  • Amadeus certificateis a must
  • Knowledge of the possibilities of the reservation, distribution and aviation systems used by the airline.
  • Problem solving skills
  • Analytical thinking
  • Prioritization skills
  • Strong organizational and time management skills
  • Proactive and energetic person
  • Team player and excellent communication skills
  • High sense of responsibility
  • Ability to work under pressure
  • Attention to detail
  • Excellent knowledge of English Language –written and spoken
  • Computer skills - good knowledge of MS Office applications
  • Similar professional experience in the aviation industry will be considered as an advantage


We are offering:


  • Challenging job
  • Development opportunity
  • Dynamic and friendly work environment
  • Being a part of highly motivated team of professionals
  • Working on schedule
  • Free/Discounted tickets
  • Corporate discounts
  • Office with the best view


If you are interested in this position and fit the requirements send us your CV. Only short listed candidates will be contacted for interview.



See you on board!


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