Contacts

Dear customers, due to frequent congestion on the telephone lines of the Customer Service Center, we recommend that you use the specified contact email. Emails are answered within 1 business day, and if the request is urgent, please indicate this in the subject line of the message to be processed with priority.

Contacts

Sofia

Customer Service Center
every day 8:00 - 22:00;
Phone: +359 2 402 04 00
E-mail: callfb@air.bg

City office Sofia
Ivan Vazov 2 str.
Monday - Friday: from 09:00 to 17:30 (lunch break 13:00 -13:30 p.m.);
Phone: +359 2 402 03 93
E-mail: tickets1@air.bg

Administrative building
Brussels 1 blvd.
Monday - Friday: 09:00-17:30
Fax: +359 2 984 02 03
E-mail: office@air.bg

FLY MORE office
E-mail: flymore@air.bg

Press center
E-mail: pr@brandnew.bg

Berlin

Bulgarian Air Tour
Leipziger str 114-115, 10117 Berlin, Germany
Monday - Friday: 09:00-18:00
Phone: +49 30 2514405, +49 30 2514460
Fax: +49 30 2513330
E-mail: info@berlin-bat.de

Varna

Airport office
Varna Airport, Terminal 2, Departures
Opens 2 hours before the flight
Phone: +359 52 573 321
Fax: +359 52 501 039
E-mail: varna@air.bg

City office Varna
Varna, 8 Primorski Polk N55 blvd.
The office works on site with clients: Monday - Friday: 09:00 - 17:00. On Saturdays, customers are served by email and phone from 10:00 to 16:00.
Phone: +359 52 65 11 01
E-mail: varna_city@air.bg

Brussels

Belgium, Brussels
Monday - Friday <br> 10:00 - 19:00 Local Time
Phone: +32 470 401 260
E-mail: brussels@air.bg

Vienna

Intervega Reisen
Tiefer Graben 9, A-1010 Wien, Austria
Monday - Thursday: 09:00-17:30, Friday: 09:00 - 17:00
Phone: +43 1 5352550, 0 900 220013
Fax: +431 5352552
E-mail: intervegareisen@aon.at office@intervega.at

London

Airport office Heathrow
Room 3718 Ticket Pod 3 (Zone G) Terminal 4 Heathrow Airport TW6 3FB
Monday - Friday: 09:30 - 17:30. Due to the situation with Covid-19, Terminal 4 is temporarily closed. To contact the Ticket Pod, please contact us during business hours by phone or e-mail.
Phone: +44 788 966 4174
E-mail: LHR@bulgaria-air.co.uk

Moscow

City office Moscow
3 Kuznetzkiy Most St., Moscow, 125009, Russia
Monday - Friday: 09:00-18:00, Lunch time: 13:00 - 14:00.
Phone: +7 49 5789 9607
E-mail: ticketmow@air.bg moscow@air.bg

Airport office
Sheremetyevo airport, Terminal F, fl. 2, ticket office 10 and 14
Open 2 hours before flight
E-mail: svoapfb@mail.ru

Nicosia

Nicosia office
“Louis Aviation” – 11 Lemesos Avenue, 2112 Nicosia, P.O. Box 21301, 1506 Nicosia, Cyprus.
Phone: +357 225 88182
Fax: +357 223 76606
E-mail: bulgariaair@louisgroup.com

Tel Aviv

Open Sky LTD
Israel, Tel Aviv 63806, 25 Ben Yehuda str
Sunday - Thursday: 09:00 - 17:00
Phone: +972 3 7951355
Fax: +972 3 7951354
E-mail: annie@open-sky.co.il

Shumen

City office Shumen
Shumen, Patleyna 10 str.
Monday-Friday: 09:00-17:00 We assure you that all necessary safety measures have been taken when visiting our office. We urge you, if possible, to choose a contactless card payment method.
Phone: +359 887 84 01 71
E-mail: shumen@air.bg