Updated: How does Bulgaria Air take care of the passengers affected by the cancellations and changes due to the COVID-19?
The airline apologizes to all passengers affected by the cancellations and changes of the flight schedules due to the spread of the COVID-19 coronavirus.
Bulgaria Air takes care of the passengers by providing them with a number of options for airline tickets rescheduling and with additional travel compliments
Any passenger who wants to postpone his trip due to a cancelled flight or inability to travel, can take advantage of the options provided if he has informed the airline about his decision no later than 24 hours before the departure of his flight, by contacting the ticket issuer.
If their flight with Bulgaria Air was cancelled, the airline offers its passengers to leave their ticket with open travel dates within one year of its issuance and to any of the airline’s direct destinations, and also – to transfer their ticket to another person (name change). In addition to this, they will have the opportunity to choose one service from the airline’s portfolio and on its flights for free – transportation of 1 extra piece checked baggage up to 23 kg, choice of seat with more space, transport of pets or unaccompanied children.
If the passenger wishes to travel accompanied with another person, it is guaranteed by the airline that the second ticket’s price will be the same as the price of the original ticket on the cancelled flight.
If a passenger, whose flight has not been cancelled by the airline, but wishes to postpone his trip (planned in the period until November, 30-st 2020) due to the inability to travel, given the current situation and restrictions on the spread of COVID-19, and has stated this within 24 hours before its departure, the national carrier offers the option to use its ticket for future travel within one year after its issuance. The date change will be made without a fee being charged, but there may be a surcharge of a higher price of the ticket if the availability of the flight require it.
At the request of the passenger, the destination may be replaced by another, by direct flights of the national carrier, or ceded, with changes subject to an additional charge.
Passengers who have not informed the airline about their decision to cancel their trip within 24 hours before the departure of their flight will be considered as passengers who did not appear. Changes of the tickets of passengers who did not appear for their flight will be made on the terms of the purchased ticket.
You can find more information in the Passenger Assistance section.With regards to the COVID-19 spread, we would like to inform you that Bulgaria Air and the airport authorities have increased the hygiene measures and requirements for cleaning the aircrafts. Before and after each flight the passenger compartment and the sanitary facilities are cleaned especially thoroughly and treated with special detergents both by the airline and by the authorized sanitary staff of Sofia Airport. In the toilets of the airplanes are provided hot water, soap and disinfectants. The air quality in the airplanes is guaranteed by special HEPA filtration systems that provide continuous circulation of heat-treated air up to over 200 degrees, limiting the possible spread of any contagion by air. From March 18 there will be only bottled mineral water on the flights performed by the National Carrier.
In addition, our crews are aware of all the recommendations of the World Health and International Aviation Authorities and are specially trained to act in case a COVID-19 infection is detected on board.
Thank you for your trust and thank you for choosing Bulgaria Air as your safe and reliable carrier.
The Bulgaria Air team