Your baggage

 FREE BAGGAGE ALLOWANCE ON BULGARIA AIR FLIGHTS

 All passengers of Bulgaria Air are entitled to free carriage of checked baggage (in the aircraft baggage compartments) and of cabin baggage on-board. The free allowances for number and types of baggage may vary depending on the travel class (business or economy) or of the type of aircraft, whereby the flight will be performed. Baggage transportation on regular lines also conforms to a number of general rules, which you need to keep in mind.

NEW BAGGAGE POLICY OF BULGARIA AIR

Bulgaria Air introduces its new rules for baggage carriage on its destinations for all tickets, issued on / after 02 May 2011. The new policy, PIECE CONCEPT, is based on the quantity, weight and dimensions of the checked-in baggage. 

CHECKED-IN BAGGAGE

Each passenger has the right to transport in the aircraft free of charge baggage, as follows:

1. General Terms – International and Domestic flights:

 

Booking Class

Terms for free of charge baggage

Business Class

2 pieces – max. to 23kg.and to 158 cm. each one

Economy Class

1 piece– max. to 23kg.and to 158 cm.

 

 

 

 

 

2. Exceptions:

 

 

Gold Card FLY MORE

2 pieces – max. to 23kg.and to 158 cm. each one

For tickets paid with Visa Platinum card by CCBank

2 pieces – max. to 23kg.and to 158 cm. each one

For tickets paid with Co-branded Card

Bulgaria Air / CCBank

2 pieces – max. to 23kg.and to 158 cm. each one

Members of CCBank Club Program

Free bag allowance- 2 PC - 23 kg еach.
Third piece charge applies for next one.

Marines

2 pieces – max. to 23kg.and to 158 cm. each one

Infants from 0-2 years old

1piece – max. 10 kg and to 115 cm.

Infants from 0-2 years old – the transportation of baby strollers is free of charge, but it is mandatory to hand them over/to receive  right before embarkation/ disembarkation at the aircraft

* The airline shall not be responsible for damages as a result of transportation on the baggage belts, in case the stroller has not been  handed over/received at the aircraft.

For flights to Paphos, Larnaca and Berlin

2 pieces – max. to 23kg.and to 158 cm. each one

International flights

For flights to/from Moscow free ski/snowboard equipment

- Ski equipment: one pair of skis, one pair of ski poles, one pair of ski boots;

- Snowboard equipment: one snowboard, one pair of snowboard boots.

For flights to/from Tel Aviv

- Free transportation of skis, water skis, snowboard and golf equipment during

 

The maximum allowed size is the sum of external length, height and width of the baggage / l+h+w/. The passenger can transport more than the free of charge terms for an additional charge.

 

Please note that for tickets paid with co-branded card Bulgaria Air and CCB and Visa Platinum card from CCB is necessary after purchase to contact our representative for reissuing of the ticket entitled to two pieces of luggage.

In case you possess Fly More gold card or you are member of the "CCB Club" program, after purchase is necessary to contact our representative for reissuing of the ticket entitled to two pieces of luggage.

Important! The owners of Fly More and "CCB Club" gold card and the tickets paid with co-branded card Bulgaria Air and CCB and Visa Platinum card from CCB are entitled to two pieces of baggage only for flights performed by "Bulgaria Air ".

 

3. Extra Baggage Fees – International Flights:

 

Heavier baggage-between23kg.and 32kg.

EUR 50

Bigger baggage-between158- 203cm.

EUR 70

Additional piece–second baggage up to23kg.x158cm.

EUR 50

Additional piece–third baggage up to23kg.x158cm.

EUR 100

4. Extra Baggage Fees – Domestic Flights:

 

Heavier baggage-between23kg.and 32kg.

EUR20

Bigger baggage-between158- 203cm.

EUR30

Additional piece–second baggage up to 23kg.x 158cm.

EUR20

Additional piece–third baggage up to 23 kg.x 158cm.

EUR50

 

Baggage with weight of more than 32kg is subject to Cargo transportation

 

5. Special Category Baggage:

 

Sport Equipment                                           

It is considered as piece of baggage with maximum dimensions up to 23 kg. and 200cm.

Exception:

-International flights:

Pair of ski for passenger–fixed fee of EUR30 is applied.

-Domestic flights:

Pair of ski for passenger–fixed fee of EUR20is applied.

 

NEW

- Shotguns and cartridges - set to 15 kg-fee € 50


- Shotguns and cartridges, with a total weight over 15 kg, € 70

- Hand fire- arm  (pistol)– fee 20 euro


The Hunting rifle and cartridges are considered  as one piece of checked baggage and will be charged once. It is not included in the free baggage allowance of the ticket and it does not depend if the passenger has any other checked baggage.

Pets in the aircraft cabin /PETC/. Maximum weight of the pet and cage up to 8kg

Maximum dimensions of the cage – 48x35x22cm.

Only dogs and cats are allowed

Is not included in the free of charge baggage norm

Fee of EUR50is applied.

Animal in the baggage compartment /AVIH/. Maximum weight of the animal and container – 32kg.

Maximum dimensions of the container – 110x80x76cm.

Is not included in the free of charge baggage norm.

Fee of EUR80is applied.

*Bulgaria Air does not accept for carriage alive animals to and from United Kingdom.

*If travelling with an animal/dog or cat/, please be advised to contact the airline at the moment of purchase your ticket, because if there is no request, the carriage of the animal could be refused.   

 

HAND/CABIN BAGGAGE– 1piece –up to 10kg.

Dimensions–up to 55x40x20cm., with maximum sum of all dimension up to 115cm.  

For code-share flights with Bulgaria Air and other partner airlines in the route can be applied other baggage policies. 

Forbidden items for carriage with registered baggage

  • Documents, keys, cash, travel cheques, credit and debit cards, treasury bills;
  • All types of jewelry, precious metals, precious and semi-precious stones;
  • Electronic and technical gadgets and accessories for them, such as: computers, cameras, cell phones and others like;
  • All types of bottled gas under pressure;
  • Dangerous chemicals;
  • Antiques and work of art;
  • Fragile and perishable goods;
  • All baggage that is not properly packed can be damaged during air transportation;
  • All items that are forbidden of the law of the some countries from, through and to which the passenger is flying;
  • All items that by their nature, type, shape or smell can damage the aircraft, passengers, other baggies or the service employees.

Hand Baggage Carriage Rules

Each passenger of Bulgaria Air has the right to carry one piece of hand baggage with maximum dimensions of 55x40x23 and weight of up to 10kg. The dimensions differ depending on the type of aircrafts that the airline company operates. Further information can be provided during ticket purchase. In case that passenger’s baggage does not conform to the size and weight standards, it will be carried as registered baggage. If the baggage is heavier than the set norms it will be charged as overweight baggage. Except of the allowed hand baggage, in the aircraft’s cabin the following items are allowed:

  • Canes or Crutches;
  • Books and newspapers for in-flight reading.

Additional Restriction for Hand Baggage Items

According to European directive, dated November 2006, passengers may carry liquids, gels and aerosols in packages of 100ml. All of them must be packed in separate transparent plastic back with volume not bigger than 1 litter. The restrictions are applicable for all types of gels, tooth paste, shaving foam, creams and shampoos. Exceptions are only permitted for infant meals and drugs, needed during actual flight. Liquids bought at the airport free-shops must be packed and sealed in a transparent package at the shop. 

Compound of weight

Compound of the allowed norm is not allowed. If you need transport in the lounge of large fragile items/eg.musical instruments/, they shall be extra charged. Please contact our Call Center before purchasing a ticket to specify your conditions.

 

Claims for delayed, lost or damaged luggage - e-mail: lf@air.bg

 

Damaged Baggage

 

For the damages of your luggage you should report upon your arrival at the relevant airport “Lost and Found” office before leaving the customs control, where you will receive Damage report.

Please send your written claim along with the necessary original documents by registered mail to the address below not later than 7 days after the issuance of the Damage report.

 

The claim should be sent along with the following original documentation:

 

  • Damage report
  • Ticket receipt and/or boarding pass
  • Baggage tag(s)
  • Excess baggage ticket – /if available/
  • full bank account /country / city / bank / IBAN / SWIFT CODE 

 

Delayed baggage

 

In case your baggage is not available on arrival, you should report to the “Lost and Found” office at the relevant airport before leaving the customs control, where you will  receive a Property Irregularity Report (P.I.R.).

Please send your written claim along with the necessary original documents by registered mail  to the address below not later than 21 days after the issuance of the Property Irregularity Report.

 

The claim should be  sent along with the following original documentation:

  • Property Irregularity Report
  • Ticket receipt and/or boarding pass
  • Baggage tag(s)
  • Excess baggage ticket – /if available/
  • full bank account /country / city / bank / IBAN / SWIFT CODE 

 

Lost baggage

 

If your baggage is not found after 3 days from your arrival, please send as soon as possible an e-mail with a detailed list of the baggage contents. Your baggage will be searched up to 45 days.

In case your baggage is not found after that time range it will be considered lost and you will be entitled to a compensation for the loss.

Please send your written claim along with the necessary original documents by registered mail  to the address below not later than 21 days after the issuance of the Property Irregularity Report.

 

The claim should be sent along with the following original documentation:

  • Property Irregularity Report  (P.I.R.)
  • Ticket receipt and/or boarding pass
  • Baggage tag(s)
  • Excess baggage ticket – /if available/
  • full bank account /country / city / bank / IBAN / SWIFT CODE 

You can send  your claim by post* to address :         

Bulgaria Air

“Complains and claims department”

Brussels blvd. 1, Sofia Airport

Sofia 1540,  Bulgaria

 

* Your inquiry must be exclusively in Bulgarian or English.